FAQs

Logging in to TigerTraditions.com provides many benefits including: reviewing past orders, tracking current orders and editing your profile information.

To log in to your account, click the Login link in the top right corner of the site. Then, enter your username and password in the boxes provided. If you have forgotten your password, simply click the Forgot your password? link to have your password emailed to you. If you are still unable to retrieve your password, please call our customer service team at 803-520-1968.

Once you are logged in to your account, click the My Account link at the top of the page. On the My Account page, you can change billing information and view past orders. Providing this information will allow you to complete the checkout process quickly and easily.

To check the status of your order, log in to your account and view the Order History. Tiger Traditions also emails you order updates, including tracking information via USPS, UPS, or FedEx. Please add orders@traditionsfinejewelers.com to your safe senders list to be sure you receive timely updates.

If you have placed an order but need to make a change, we will attempt to make this change. Changes to an order may include: changing delivery address, canceling or changing an item or entire order, adding an item, or changing size and quantity. To request a change to your order, please contact us using one of the methods below:

Phone: 803-520-1968
Email

Please visit our returns page for more information on returning or exchanging your order.

A special event item is an item that commemorates a national championship, conference championship, or other major event where merchandise is not immediately available for shipping. Special event items typically ship within 3-5 business days following an event. Special event items will be denoted by "Special Event Item" phrasing on the product page.

At this time we are unable to process in-store returns via TigerTraditions.com. Please visit any Tiger Traditions location to return or exchange your merchandise.

Yes. Orders can be placed over the phone, toll free, at 803-520-1968. One of our customer service representatives will be happy to assist you in the ordering process.

Standard processing time is 1 to 3 business days for most orders, including orders with expedited shipping. Processing time does not include transit time. We make every effort to ship expedited orders as soon as possible. Transit time for orders depends on your location and the shipping method chosen at checkout.

Please note: Shipments are scheduled for delivery Monday through Friday only. Next-Day orders placed on a Friday will ship the following Monday. For Saturday delivery options, please contact our customer service team at 803-520-1968. Saturday delivery charges apply and are not eligible for flat-rate shipping. Most shipping providers are closed on major holidays.

Economy (2-8 business days): $4.88*

Ground (1-7 business days): $8.99

Two Day (1-2 business days): $16.99

One Day (1 business day): $34.99

*FREE on orders over $75! Not valid in Hawaii or Alaska.

Orders are delivered via USPS, FedEx, or UPS.

At this time we are unable to split orders into multiple shipments. We currently only support one address per order.

Yes - orders can be shipped to APO/FPO or PO Boxes. Orders shipped to these addresses will be sent via USPS. APO/FPO orders typically take 3-5 weeks to reach their destination. PO Box orders typically arrive within 2-7 business days.

Tiger Traditions prides itself on top quality packaging to ensure your order arrives safely at your door. Packaging varies by product.

We accept all major credit and debit cards. We also accept payments via PayPal.

To redeem your gift card, enter and apply your gift card code at checkout in the "Gift card or discount code" field on the right. 

Traditions Fine Jewelers is the parent company of Tiger Traditions and all payments are processed via a secure server with Traditions Fine Jewelers.

Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify.

Security is a top priority at Tiger Traditions and we work diligently to provide top notch privacy protection.

Protecting your privacy is important to us. Any personal information your provide will be treated with care and will not be disclosed to or sold to third parties without your consent. To view our complete privacy policy, click here.

To view our complete terms and conditions, click here.